Support
We're here to help with orders, rewards, gift cards, and your account. Reach out to Chilangolandia and we'll get back to you as soon as we can.
How to get help
The fastest way to get assistance is to contact us directly using one of the options below. We do our best to respond promptly, and to email within 1–2 business days.
Business hours
- Sunday – Tuesday: 10:30 AM – 8:30 PM
- Wednesday: 12:00 PM – 8:30 PM
- Thursday – Saturday: 10:30 AM – 8:30 PM
App help topics
- Orders & pickup — track order status in the app; contact us with your order number if something is wrong.
- Payments & refunds — payments are processed securely through Square and Apple Pay; contact us for reversals or refunds.
- Rewards, coupons & gift cards — view balances in the Rewards tab; redeemable for physical Chilangolandia goods.
- Account & privacy — manage your profile in Rewards → Settings; delete your account via Rewards → Settings → Delete Account. See our Privacy Policy and Terms of Use.
Frequently asked questions
How do I place an order?
Open the Chilangolandia app, sign in, choose your items, and check out with Apple Pay or card for pickup.
How do I delete my account?
In the app, go to the Rewards tab, tap the gear (Settings) icon, then Delete Account and confirm. This permanently deletes your account and personal data.
Is my payment secure?
Yes. Card payments are handled by Square and Apple Pay for physical food orders. We never store your full card number.
I was charged but my order didn't go through — what do I do?
If you were charged for an order we couldn't fulfill, contact us with your order number and we'll reverse or refund the charge.
How do rewards and gift cards work?
Your rewards, loyalty points, and gift-card balances appear in the Rewards tab. They are redeemable for physical Chilangolandia goods.